What is IoT Device Management?

Internet of Things (IoT) Device Management

IoT Device Management is the process that helps telcos and ISPs brands to remotely manage the infrastructure and end-points of their network. By implementing an IoT Device Management solution, telcos and ISPs can keep track of the performance and health of devices on their network, as well as remotely configure and update them. This is especially important for telcos and ISPs who manage a large number of devices, as it helps to improve the efficiency of their operations and reduce the risk of outages.

In addition, IoT Device Management can also help telcos and ISPs to improve the Customer Experience by providing them with better visibility into the status of their devices.

Axiros has been working with IoT technologies since the very beginning. We're a global leader, providing software solutions and platforms to companies worldwide that need device management of (IoT) devices.

The IoT space is growing rapidly and has incredible potential to impact digital life. Effective IoT Device Management meanwhile is a foundational element for any successful IoT solution - to provision, authenticate, configure, control, monitor, and maintain the IoT devices at scale.

 
Managing large-scale IoT solutions requires automated and zero-touch Device Management, with predictive analytics and proactive maintenance as crucial success factors. IoT Device Management must automatically classify devices into contextually dependent states; otherwise, they risk being ineffective, resembling lame-duck solutions.
— Kurt Peterhans (CEO, Axiros)

Remote IoT Device Manage-ment for Telcos and ISPs

Remote IoT Device Management (RDM) refers to the process of monitoring, managing and configuring IoT devices from a central location. RDM can be used to manage both wired and wireless devices, and it offers a number of benefits for Telcos and ISPs. 

RDM can help Telcos and ISPs to save time and money by reducing the need for manual site visits. RDM also provides a more efficient way to manage devices, as all configurations can be made remotely. In addition, RDM can improve customer satisfaction by ensuring that devices are always operating properly. 

Overall, RDM is a valuable tool for Telcos and ISPs, as it can help to improve efficiency, reduce costs and improve customer satisfaction.

 

IoT Device Management
Features

IoT Device Management refers to the process of identity management, access control, ensuring quality of service, and maintaining data security for devices in the Internet of Things. It is a critical function as it helps to ensure that only authorized users can access device data and that the data remains confidential. Furthermore, IoT Device Management also helps to ensure that devices are able to operate optimally and provide the required level of service. There are a number of features that are typically included in IoT Device Management solutions, such as:

  • Identity and Access Management: This helps to ensure that only authorized users can access device data.

  • Quality of Service: This ensures that devices are able to operate optimally and provide the required level of service.

  • Data Security: This helps to protect device data from unauthorized access.

IoT Use Cases

The IoT Case for Support Services

  • Active Monitoring - Connected applications, augmented reality experiences, and other demanding processes benefit from the technical efficiency of the type of hardware and software that IoT can deliver.

  • Diagnostics – The embedded diagnostics can support remote access and service for more reliable uptime and reducing on-site service calls.

  • Location data analysis – The location data from various products and assets should be analyzed for proper forecasting and optimization of inventory.

  • Connected Experience – The nexus of ubiquitous networks, edge computing capabilities and cloud technologies enable a completely different customer journey which will require more efficient customer support processes as well as new paradigms to deliver an outstanding customer experience.

IoT Metrics for Support Services

  • Reliable uptime

  • Number of non-compliance incidents per year

  • Cost for service, warranty, and initial fix rates

  • Quality of products & services

  • Response and resolution time to reported incidents

  • Customer value


The IoT Case for IT & Operations

  • Secure Operations Management –The IoT environment is always changing. A scalable system to deploy assets, ensure proper endpoint configuration, and system analytics is key.

  • Secure IoT Operations Management – Establish a scalable system to provision and deploy assets, secure and manage endpoint access, and manage system processing and analytics to operate with agility in an evolving environment.

  • Analytics and Data Integration – Use real-time data from business systems, anomaly detection, and smarter business processes to discover insights that will pay off for your business.

  • The future of AR and VR – IoT is playing a critical role in the development of AR and VR applications. Understanding the interaction between these evolving technologies is critical.

IoT Metrics for IT and Operations

  • Rapid time to market

  • Non-compliance events

  • Response and resolution time to issues

  • Reduced OpEx

  • Improved availability


The IoT Case for Customers

  • Customization – The right flexibility must be built in so customers are able to add, remove, or edit features and integrate with other products without difficulty.

  • Benchmarking – Provide customers with dashboard tools to analyze, monitor, and draw conclusions about the use of their products.

  • Remote Access – Provide remote control for product optimization, asset access, and the ability to improve businesses practices through real-time remote access.

  • Customer Control – Give the necessary controls to customers so they can diagnose and resolve issues independently, maximizing their product's performance. Dashboard analytics and necessary controls are critical for independent issue analysis.

IoT Metrics for Customers

  • Customer access and customization options

  • Marketshare

  • Fix rates

  • Customer response time

  • Retention and utiliization value

Our IoT Based Products

All Axiros products can be deployed and operated “On-Premises” or “as a Service”.

 

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FAQ | Internet of Things (IoT)

What is IoT Device Management?

The field of IoT device management comprises all activities related to the creation, validation, configuring, maintaining, monitoring, and diagnosing of connected devices that are part of an IoT environment in order to deliver and support the complete spectrum of their operational capabilities.

Why is IoT Device Management Important?

The capabilities of an IoT device management solution can help you save time and money, increase security, and give you the vital monitoring and management tools you need to keep your devices up-to-date, operating smoothly, and optimised for your specific application requirements.

How does an IoT device work?

An IoT system is made up of sensors/devices that communicate with the cloud through some type of connection. Once data reaches the cloud, the software analyses it and may make a decision to take action, such as sending an alert or automatically adjusting the sensors/devices without requiring user interaction.

What is the competitive advantage of IoT Device Management performed by Axiros?

Device Management by Axiros relies on the standards defined by Broadband Forum. With the latest device management standard, USP, it is possible to address a plethora of use cases in the IoT domain, with focus on smart homes. The most important features of USP in the IoT domain are the possibility to perform monitoring of devices, updates, configurations and troubleshooting, it is designed to scale efficiently, and includes robust security measures.

How can downtime of IoT devices be minimized?

IoT device management solution can be used to collect real-time data from machines and equipment, such as temperature, vibration, and performance metrics. This data can then be fed into predictive maintenance algorithms to predict when maintenance is needed.

Is it possible to have different products for IoT data collection and IoT device management?

Certainly, IoT data collection and device management are complementary parts of the IoT ecosystem. Since IoT ecosystem is quite complex, and needs to take care of different hardware types (sensors, gateways, servers), and a lot of functionalities (end-to-end security, data storage and analytics, etc.), IoT solutions can use different products in different parts of the ecosystem.