18th May 2017 – SINGAPORE – Axiros, the technology leader in device management, TR-069, and IoT solutions for service providers, enterprises, and OEMs, today announced that it has partnered with Singapore-based ISP MyRepublic to bring a new level of customer experience to Singapore, Indonesia, New Zealand and Australia.
"Our vision for MyRepublic is to provide not just the best fibre broadband connectivity, but also the best customer experience in the region," said Eugene Yeo, Group CIO of MyRepublic. "Even as we grow and expand our service offerings, customer service remains a core focus of our business operations. Working with Axiros enables MyRepublic to provide the higher level of customer care we are aiming for and complements our subscribers' high-speed Internet experience."
MyRepublic is using Axiros’s customer experience products including:
- AXESS.ACS is the core auto configuration server helping MyRepublic to integrate all its devices (CPEs, cable modems, STBs, etc.) into one managed set regardless of protocol.
- AXTRACT is a perfect complement for QoE monitoring to collect, monitor, diagnose and analyze device and network data.
“We know that companies that are able to deliver a superior customer experience have a competitive advantage in the market,” commented Shaun Rossiter, Vice President of Sales for Axiros, Asia Pacific. “MyRepublic came to Axiros looking to differentiate itself by being in the business of customer experience, versus a pure fiber and broadband service ‘pipe only’ offerring. Using Axiros’ platform technology, the tools easily integrated into MyRepublic’s existing infrastructure and gave a level of customer data previously unavailable, allowing MyRepublic to improve existing service delivery and offer advanced value-added services.”
Axiros has made waves in the device management, M2M and IoT space this past year. It was recognized as one of five global 2015 Cool Vendors in IoT by Gartner, cited a Gartner Top 10 IoT Technology for 2017-2018, listed in the Gartner Market Guide for IoT Platforms, was chosen by CIOReview as one of its 20 Most Promising M2M Solution Suppliers, and was shortlisted for the Broadband World Forum 2015 Awards for The Most Innovative Internet of Things Solution Award.
For more information about Axiros, AXESS, AXTRACT, or its other products, please visit the company’s website.
Purpose-built for the Next Generation Nationwide Broadband Network (NBN) in 2011, MyRepublic has redefined the standard of fibre broadband services in Singapore and the region. Having launched in New Zealand, Indonesia and most recently Australia, MyRepublic continues to push the boundaries with its innovative and consumer-centric service offerings.
The Axiros AXvantage: Any protocol, any device, any service –any time. Axiros is a global leader in IoT, M2M, TR-069 and device management, providing software solutions and platforms to service providers and equipment manufacturers worldwide to manage and IoT-ize devices.
Founded in 2002 and headquartered in Munich, Axiros has sales and service offices and development centers worldwide, so as needs change, Axiros will always be close by to deliver. http://www.axiros.com @axiros1