As mentioned in the NQI post, data is extremely important for HFC networks. In this post, we will be taking a look at a very interesting paper published in one of the top high impact journals in CS, …

A tsunami of data is already on its way to CPE engineering, driven by unprecedented demands on customer service quality management. Similar waves have already transformed sectors like retail, financial services, marketing and advertising, and media. The world is never going back.

Data analytics, machine learning and artificial intelligence are already the buzzwords of a revolution. Everything is AI now - every large company has a data analytics strategy, every start-up has ‘AI built-in’ if it seeks funding. The AI revolution has visibility and priority at Board and CEO level, so funding and resources for innovation is plentiful.

Telco customers have become increasingly familiar and comfortable with digital channels over the past decade, with research showing they are received positively by customers .

The boom in video streaming services, video conferencing and gaming has brought the role of fixed-line networks rapidly back to prominence, with higher-than-ever expectations of service quality and customer care.

Legacy provisioning applications, such as early Auto Configuration Servers (ACS), can lead to support overhead, dead-end roadmaps and limited feature and upgrade options under certain circumstances.