Blog & Guides
Insights into the Telecom World: Latest Trends & Market Developments
Part 2 - DOCSIS Monitoring
In the previous part of our blog series, we discovered the importance of monitoring critical network KPIs (Key Performance Indicators) that shape the Quality of Experience (QoE) for cable broadband users. In this part, we'll delve deeper into how the AXTRACT DOCSIS & PNM (Proactive Network Maintenance) bundles harness these KPIs to pinpoint critical locations and empower service providers to proactively tackle network challenges and consequently minimize customer churn before signal impairments cause critical service degradation and customer unsatisfaction.
Part 1 - DOCSIS Monitoring
In the rapidly evolving landscape of digital communication, guaranteeing a top-notch user experience is crucial for both service providers and end customers. As the appetite for faster and more reliable internet connection continues expanding, cable operators rely on the Data Over Cable Service Interface Specification (DOCSIS) to deliver high-speed broadband services.
The Importance of the Quality of Experience (QoE) in the Telecom Industry
When companies improve their QoE, they increase customer satisfaction and loyalty, which may lead to improved business outcomes. Let’s try to explore the origins, why it should be considered, how TELCOs usually measure the QoE, what are the future trends, and how it can be implemented in the telecommunications industry.
Deep Learning For Channel Estimation In OFDM (Orthogonal Frequency-Division Multiplexing) Systems
As mentioned in the NQI post, data is extremely important for HFC networks. In this post, we will be taking a look at a very interesting paper published in one of the top high impact journals in CS, …
Part 2 - Engineers Make The Best Data Scientists!
A tsunami of data is already on its way to CPE engineering, driven by unprecedented demands on customer service quality management. Similar waves have already transformed sectors like retail, financial services, marketing and advertising, and media. The world is never going back.
Part 1 - Engineers Make The Best Data Scientists!
Data analytics, machine learning and artificial intelligence are already the buzzwords of a revolution. Everything is AI now - every large company has a data analytics strategy, every start-up has ‘AI built-in’ if it seeks funding. The AI revolution has visibility and priority at Board and CEO level, so funding and resources for innovation is plentiful.
Part 2 - You’re Sitting On A Gold Mine! And It Could Show True Service Quality From The Only Perspective That Matters: The Customer’s
Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if they had access to a detailed picture of every individual customer’s service quality experience…
Part 1 - You’re Sitting On A Gold Mine! And It Could Show True Service Quality From The Only Perspective That Matters: The Customer’s
Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if…
The Foundations Of Zero-Touch Customer Service - STREAM 1: Proactive Service Quality Management
The first stream in zero-touch service is the most fundamental: to minimize the need for customer actions by improving service quality management.
Zero-touch Customer Service - The Ultimate Payoff From Adopting A Customer’s Eye View Of Service Experience
The boom in video streaming services, video conferencing and gaming has brought the role of fixed-line networks rapidly back to prominence, with higher-than-ever expectations of service quality and customer care.