Nordic Telecom Delivers Superior Customer Satisfaction And Operational Efficiency Based On BM COM Cloud Services And The Axiros’ Open Device Management Solution Portfolio
May 29, 2019 - MUNICH, GERMANY - Czech based operator Nordic Telecom today announced it has selected BM COM Cloud services and the Axiros’ Open Device Management solution portfolio to automate broadband service activation, troubleshooting and problem resolution - this to make customer interactions smart, efficient and effective.
Nordic Telecom is a telecommunications operator with its own networks in the 3.7 GHz and 420 MHz bands. Nordic Telecom today serves more than one hundred thousand customers across the group. The complexity and scale of Nordic Telecom’s operations have increased substantially, in line with rapid changes in the marketplace and in the network ecosystem.
Based on BM COM Cloud services Nordic Telecom will be enabled to create, distribute and maintain services that are uncompromisingly focused on end customer needs today but will also evolve to meet the challenges of this dynamic digital marketplace tomorrow.
In a first step, the ecosystem solution will provision and monitor mainly the outdoor LTE CPEs - while xDSL and WiFi network management and analytics is planned to follow in a second phase.
“Nordic Telecom has decided to deploy a device management system at scale and cost-efficiently to ensure the best possible experience for customers. Customer satisfaction is a major challenge for CSPs (Communications Service Providers) today. The BM COM | Axiros solution offering allows tailor-made customized solutions based on Nordic Telecom’s requirements which will help us to succeed in this area. The main benefits are easy deployment, based on a cloud and cost effective solution, flexible and scalable design, fast and smooth new device integration as well as 1st class local technical and commercial support“, says Lukáš Vejrych, CTO of Nordic Telecom.
About BM COM
BM COM is a Czech company focusing on SW development, IoT and ICT services. Based in Prague, Czech Republic, BM COM is hosting Axiros’ cloud solutions for European markets, as well as deploying, customizing and supporting on-premise solutions for various customers in the Czech Republic and Slovakia. To learn more about BM COM, please visit www.bmcom.cz.
About Axiros
Axiros is a world leader in the innovation and development of award-winning multiprotocol enterprise device management software solutions. With a world headquarters in Munich, Germany, and North American headquarters in Tampa, Florida, Axiros solutions are integral to many of the world’s most trusted networks. Axiros solutions are available for telecom, cable broadband, rural broadband, In-Flight Connectivity (IFC), fixed wireless and satellite operators who require secure provisioning, management and analytics for consumer, enterprise and industrial communications terminals and sensors. The Axiros Enterprise Device Management Platform includes modules for Broadband Forum, CableLabs and industry protocols such as TR-069, USP (TR-369), DOCSIS, SNMP, WIFI, IPv6, CoAP, WebSocket, 6LoWPAN, and others. To learn more about Axiros, visit www.axiros.com.