Ensuring Quality Internet in Home Networks: purtel.com and Axiros Introduce Managed WiFi Services for Stable In-Home Connectivity
New Service Offering Debuts at ANGA COM 2025
June 2, 2025 - LANGENZENN, GERMANY – While networks may be excellent, end-users often experience subpar internet due to issues like poor WiFi coverage or household interference. To address this, purtel.com, in collaboration with long-standing technology partner Axiros, is expanding its portfolio with Managed WiFi Services, debuting at ANGA COM 2025. This offering is available to all network operators, regardless of their existing relationship with purtel.com, providing a new tool for ensuring quality in customers' home networks and measurable satisfaction at the end-user device level.
„WiFi management is the key to good internet, customer satisfaction, and fewer support complaints," says Markus von Voss, CEO of purtel.com. "With Managed WiFi Services, we now offer end-to-end monitoring and management of our signals — premium services for premium networks, with transparent quality.“
The new service enables targeted WiFi diagnostics — either automated or in direct dialogue with the end customer. Features like signal strength tests, channel analyses, and troubleshooting tools provide transparency and facilitate specific optimization measures. The intuitive visualization supports both support teams and customers in sustainably improving the home network.
„In close partnership with purtel.com, the AXWIFI Expert System enables fast and precise diagnosis of quality issues in the home network — without the need to install additional software on customers' devices," says Jens Eichhorn, Key Account Manager at Axiros. "This creates real transparency into the home network and provides an efficient foundation for better support and more satisfied end customers.“
The goal: reduced support effort, higher customer satisfaction, and optimal utilization of existing network quality.
Visit us at ANGA COM 2025 in Hall 7, Stand A37.
About purtel.com GmbH
purtel.com GmbH positions itself as "The IP Platform," offering a variety of services around its core offerings: purTEL (VoIP telephony), purISP (Internet Service Providing), and purTV (IPTV & DVB-C signals), as well as mobile services and Open Access. The portfolio includes extensive interface integrations into CRM and BSS systems, hardware fulfillment, and ACS-based CPE provisioning. IP services are currently offered through seven PoP locations in metropolitan areas across Germany, ensuring short paths and technical proximity to customers. Automation of business processes, availability, and system reliability are paramount in all services. For more information, visit www.purtel.com.
About Axiros
Headquartered in Höhenkirchen near Munich, Axiros is a global leader in software solutions for device management, service provisioning, and monitoring. With over 20 years of experience in the telecommunications industry, Axiros supports more than 400 customers worldwide—including over 100 in the DACH region—in efficiently managing and orchestrating complex device environments. Axiros' powerful solutions enable reliable service delivery and monitoring, significantly contributing to process optimization and improved user experience. For more information, visit www.axiros.com.