What is User Services Platform (USP) / TR-369?

USP Protocol Guide | Comprehensive Overview of USP/TR-369 for ISPs and Service Providers

Next-Gen Device Management for Connected Networks

Download the new Broadband Forum Guide for ISPs: Transitioning from TR-069 to TR-369 (USP)!

This whitepaper aims to guide ISPs through the transition process, highlighting the benefits of TR-369, the coexistence of both protocols, and strategic approaches for seamless integration.

Introduction to USP / TR-369 Device Management

TR-369, also known as the User Services Platform (USP), is a modern protocol developed by the Broadband Forum to manage connected devices and services in smart home and broadband environments. It enhances the capabilities of the earlier TR-069 standard, offering improved scalability, security, and real-time communication. USP enables efficient device lifecycle management, automation, and seamless integration across heterogeneous networks and platforms. Overall, USP represents a significant advancement in device management protocols, aligning with the needs of complex networks by offering enhanced features and flexibility.

What is a USP Agent?

The USP Controller is a service-side function that enables USP Agents to connect, exchange data, and implement necessary use cases. It can be integrated into specific applications, such as remote device management systems or self-service apps on customer smartphones. Alternatively, the USP Controller can operate as a standalone system, allowing other systems to interact with devices via northbound APIs, such as for monitoring platforms or customer support help desks.

What is a USP Controller?

A USP Agent is software embedded in a device's firmware, implementing the USP protocol to connect with a USP Controller and exchange data. It provides a data model based on the established TR-181i2 specification, known as the supported data model, which links to the device's configuration, services, and status information via internal protocols. This enables the USP Controller to interact effectively with the system.


Download the new COMPLIMENTARY Axiros AXACT Benefits Whitepaper!

We’re happily sharing our expertise and the software built on it with our valued customers to give them a competitive edge. Learn more about how AXACT offers the most efficient and effective approach to make devices manageable via USP and TR-069.

What Makes Axiros the Ideal Choice for Your USP/TR-369 Deployment?

Axiros stands out as the ideal partner for your USP/TR-369 deployment, offering a proven track record in device management and network automation. With robust and scalable solutions, Axiros ensures seamless integration with existing infrastructure while delivering advanced features for real-time communication and control. To connect USP Agents, Axiros provides both WebSocket MTP and MQTT MTP options, each offering distinct advantages tailored to different use cases. This flexibility ensures optimal solutions for your network requirements, with efficient implementation, enhanced security, and superior user experiences.

Our USP/TR-369 Controller development is led by Daniel Egger, a highly regarded expert in the field. As the Broadband Forum Connected User Data Model Project Lead, Daniel stays at the forefront of technical advancements, ensuring that Axiros' solutions are always aligned with the latest industry updates and best practices.

Virtual Insights for TR-369/USP

Webinar: TR-369/USP Unleashed: Proactive WiFi Care & Data Streaming

This webinar explores how TR-369/USP helps service providers enhance WiFi and streaming performance through proactive, automated management—reducing complexity, downtime, and costs.

Mastering USP: A Practical Guide, Protocol Status, and Use Cases

Join Daniel Egger, our Principal Software Engineer and USP Evangelist, as he takes you through 7 levels to master USP/TR369 in the video from this year's Axiros Customer Council.

USP 1.3 (TR-369) Overview

In this video, Jason Walls, Broadband Forum's Broadband User Services Work Area Director and Director of Technical Marketing at QA Cafe gives an overview of the origins and basic features of the Broadband Forum User Services Platform (USP) defined in TR-369.

USP Summit 2023 - Operator Roundtable

Fascinating discussion as part of the Broadband Forums USP Summit 2023 on how broadband service providers are utilizing now and in the future BBF’s USP (TR-369), their additional demands for open standards and certification to enable the efficient managed home and broadband service.

Our USP/TR-369 Based Products

All Axiros products can be deployed and operated “On-Premises” or “as a Service”.


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