What is TR-369?

TR-369 Device Management

TR-369 is an open standards Device Management specification that enables remote management of customer-premises equipment (CPE) over an Internet Protocol (IP) network. The specification covers both residential and business CPE, and defines a set of objects and corresponding actions that can be performed on those objects. The purpose of the specification is to provide a consistent, interoperable way for Service Providers to manage the growing variety of CPE in their networks. TR-369 builds on existing TR-069 specifications, adding support for new device types and use cases while maintaining backwards compatibility. As a result, TR-369 provides a flexible and extensible framework that can be used to manage today's CPE, as well as tomorrow's.


TR-369 - User Services Platform (USP)

Telcos and Service Provider do need a way to bootstrap, upgrade, manage and monitor the new world of connected devices. Broadband Forum laid out the CPE WAN Management | TR-069 protocol back in 2004 already - with more than one billion deployments nowadays.

TR-369 | User Service Platform (USP) has been designed and built as an evolution of TR-069 - leveraging all the experience and knowledge from the past. TR-369 | USP represents the industry de facto standard for Device Lifecycle Management.

 

Major USP / TR-369 Management Functions

  • Lifecycle Management of connected residential devices (service provisioning, device authentication, device configuration)

  • Device Upgradability for firmware updates, security patches and software extensions

  • Bringing newly installed or purchased devices Into Service

  • Status Monitoring and Alert Management of connected devices, services, and home network links

  • QoS and QoE Monitoring of home ecosystem service parameters


Download the COMPLIMENTARY Axiros AXACT Benefits Whitepaper!

AXACT provides a fully Broadband Forum (“BBF”) standards compliant TR-069 client and TR-369 | USP agent management solution. This commercial product allows to enable almost any kind of device or application to securely and efficiently receive configuration or be monitored via the corresponding management or monitoring systems.

We’re happily sharing our expertise and the software built on it with our valued customers to give them a competitive edge. Learn more about how AXACT offers the most efficient and effective approach to make devices manageable via USP and TR-069.

 

TR-369 Agent

TR-369 is a software agent that helps organizations manage and monitor their networks. It does this by collecting data from network devices and then using that data to generate reports and alerts. The agent can be configured to collect data about specific devices or groups of devices, and it can also be set to run on a schedule. Once the agent has collected data, it uses algorithms to analyze the data and identify potential problems. The agent then generates reports that detail the findings of the analysis, and these reports can be used to help organisations troubleshoot and fix issues on their networks.TR-369 is a valuable tool for any organization that wants to ensure that its network is running smoothly.

USP Protocol

The USP Protocol is a user service platform that provides a way for telco brands to manage and control their customer-facing services. It is a set of standards and requirements that helps to ensure that customer service is consistent and of high quality. The USP Protocol is needed because it helps to ensure that customer service is reliable and trustworthy. Telco brands that have adopted the USP Protocol have seen an increase in customer satisfaction and loyalty. In addition, the USP Protocol helps to protect the telco brand from reputational damage. When customers are happy with the service they receive, they are more likely to recommend the brand to others. As a result, the USP Protocol is an essential part of any telco brand's strategy.

TR-369 Provisioning

TR-369 is a technical specification that outlines how telco providers can manage and provision customer equipment and services. The goal of TR-369 is to provide a standard way for telcos to interface with customer premises equipment (CPE), which includes routers, modems, and other devices. This allows telcos to manage CPE remotely and automate many of the tasks associated with provisioning new services and troubleshooting issues. TR-369 also provides a way for telcos to collect data from CPE, which can be used for things like network monitoring and Capacity planning. Overall, TR-369 is a valuable tool for telcos that want to improve their customer experience and operations.

TR-369 vs TR-069

TR-369 and TR-069 are both technical specifications that define how devices in a network should be managed remotely. The main difference between the two is that TR-069 is intended for residential networks, while TR-369 is meant for commercial or industrial networks. In terms of features, TR-069 provides support for automatic configuration, software updates, and remote diagnostics, while TR-369 adds support for WiFi provisioning and network security. As a result, TR-369 is a more comprehensive standard that is better suited for managing devices in mission-critical networks. However, both standards are constantly evolving, and new versions are being developed to keep up with the latest changes in technology.

Virtual Insights for TR-369/USP

USP 1.3 (TR-369) Overview

In this video, Jason Walls, Broadband Forum's Broadband User Services Work Area Director and Director of Technical Marketing at QA Cafe gives an overview of the origins and basic features of the Broadband Forum User Services Platform (USP) defined in TR-369.

USP Summit 2023 - Operator Roundtable

Fascinating discussion as part of the Broadband Forums USP Summit 2023 on how broadband service providers are utilizing now and in the future BBF’s USP (TR-369), their additional demands for open standards and certification to enable the efficient managed home and broadband service.

The Ever Evolving Managed User Experience: an Update on USP and TR-181

Join experts from the Broadband Forum's USP and TR-181 projects as they give you a preview of upcoming revisions to the standard and new capabilities for Wi-Fi management, DOCSIS deployments, and efficient data collection for mass telemetry.

Axiros @BBWF 2021

Watch the interview where Daniel Egger (Principal Software Engineer at Axiros & leader of the BBF "BUS Data Modeling" project stream) provides expert insight into the functionalities and benefits of the USP / TR-369 technology.

Our TR-369 based Products and Solutions

All Axiros products can be deployed and operated “On-Premises” or “as a Service”.


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FAQ | TR-369 (USP)

What is TR-369?

TR-369 (or USP) is the successor of TR-069. It was created to enable new use cases which were previously hard to implement, like real time notifications, connectivity to multiple management and monitoring systems as well as large scale inband data collection.

Does that mean TR-069 is now obsolete?

TR-069 can and will continue to co-exist for the foreseeable future. Both devices and our products can support both protocols concurrently, allowing for a smooth migration as needed.

We're already working with the data delivered by TR-069, do we have to start over to use USP?

No, TR-069 and USP are using the same TR-106 based data models (TR-181, TR-140, TR-135, TR-104), so the data will be exactly the same. The long time obsolete TR-098 data model is not supported with TR-369 anymore.