Self Care

We Outline The Path From Technical Support to QoE

From Customer Care Portals to Self Service Portals
Enables Self-Management of key service features
Offers support provided by passionate expert users
Drives cost efficiency and improved customer experience

Stay Close! Personalized Service Management

A simple framework for Self Care Portals delivery - that brings the full potential of the award winning Axiros Open Device and Service Management platform to the end users.

A powerful tool to increase the customer experience by delegating the important service management functions directly to the interested party: your customer.

The potential for service providers is huge. Through a better self-service you can:

Improve customer satisfaction
Achieve higher sales targets and - at the same time -
Save on costs

As operators face growth and lower-cost competition for their core business, the time has come to shorten the delivery chain of service management functions by delegating the most common troubleshooting and configuration activities to the customers, while creating opportunities for new service options.

The Axiros architecture offers the ability to deliver these functions in an organized way via a multi-channel approach without the complexity of multiple system integration.

Through the concept of Service Awareness - by which every service monitoring or configuration action is exposed in a Service Oriented Architecture - the creation of a SelfCare front end becomes an easy task for every IT organization or System Integrator.

In addition, the underlying Web Delivery technology at the core of the Axiros platform enables multi-screen capabilities right away.