We Outline The Path From Technical Support to QoE
From Customer Care Portals to Self Service Portals
Enables Self-Management of key service features
Offers support provided by passionate expert users
Drives cost efficiency and improved customer experience
Stay Close! Personalized Service Management
A simple framework for Self Care Portals delivery - that brings the full potential of the award winning Axiros Open Device and Service Management platform to the end users.
A powerful tool to increase the customer experience by delegating the important service management functions directly to the interested party: your customer.
The potential for service providers is huge. Through a better self-service you can:
Improve customer satisfaction
Achieve higher sales targets and - at the same time -
Save on costs
As operators face growth and lower-cost competition for their core business, the time has come to shorten the delivery chain of service management functions by delegating the most common troubleshooting and configuration activities to the customers, while creating opportunities for new service options.
The Axiros architecture offers the ability to deliver these functions in an organized way via a multi-channel approach without the complexity of multiple system integration.
Through the concept of Service Awareness - by which every service monitoring or configuration action is exposed in a Service Oriented Architecture - the creation of a SelfCare front end becomes an easy task for every IT organization or System Integrator.
In addition, the underlying Web Delivery technology at the core of the Axiros platform enables multi-screen capabilities right away.
The Axiros Self Care Offers
Home Network Policy Management
Usage and access monitoring
Virtual SSID and Access Points configuration
Service Queues policy management
Power users blog sections
Users managed FAQs
Direct access to troubleshooting receipts
End to end process support
Enable legacy devices on the ACS
Connect a device for troubleshooting with uplink loss
Pre-collect device logs before caring process
Start a case directly from the mobile app
Integration of Management Functions
Home Network map
Device configuration backup/restore
WiFi link status and quality control
Multi channel capabilities
Template-based rendering engine
REST and JSON APIs
Profile aware Content Management System
Self Care Portal engine
Self Care Apps
Available on Android, iOS and MS Mobile
Customizable navigation flow