Fools ignore complexity. Pragmatists suffer it. Some can avoid it. Geniuses remove it.
— Alan Perlis

 
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AXPLAIN - Solution Training

The Axiros training mission is to foster customer innovation.  Our goal is to help each client establish new service offerings that are both technically advanced and economically successful.

Each of our customers - from their management to product marketing to support teams - receive appropriate and personalized training about device management solutions; principles, components, processes and techniques.


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AXELLENCE - Professional Services

Axiros follows a highly standardized deployment methodology. Based on our extensive experience in the worldwide telco business, we have developed a multi-stage implementation procedure for successful customer deployments.

  • First, we study your current business and develop a robust requirement specification
  • Next, the solution is deployed, fully northbound integrated and southbound connected
  • Finally, customer acceptance takes place against predefined use cases and committed deliverables

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AXPERT - Consulting Services

As a matter of fact,, Axiros offers the option of customer-specific enhancements and solutions. Our flexible consulting, development and deployment services address needs such as

  • Additional support GUIs
  • Portal solutions
  • Challenging provisioning services
  • Demanding OSS integrations

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AXAMINE - Axiros 3rd Level Fault Clearance

Customer can obtain Axiros 3rd level support 24 hours a day, 7 days a week via phone or a ticket system, with basic service level agreed reaction- and solution-times.

Basic 3rd Level support specification

  • Period of Service: 8 hours, 5 days a week during office hours except public bank holidays
  • Guaranteed Reaction Time: Within 4 business hours after call and ticket registration
  • Supporter Qualification: Axiros Senior Development Engineer
  • Scope of Service: Effective Fault Clearance

Extended 3rd Level Support Specification

  • Period of Service: 24/7
  • Guaranteed Reaction Time: Within 1 h after call and ticket registration
  • Supporter Qualification: Axiros Senior Development Engineer
  • Scope of Service: Effective Fault Clearance
  • Add-On: Personal coaching of planned maintenance activities outside office hours (e.g. coaching of regular customer maintenance windows at 4am) at regular man-day rate without markup